1. Information We Collect
We gather information in three primary ways:
- Professional details you submit — including name,
organisation, role, email, and areas of interest collected through demo requests or downloads.
- Usage analytics — aggregated data about how visitors
navigate our pages, captured through privacy-centric analytics to improve the user experience.
- Client onboarding information — supplemental information
shared during engagements, handled in accordance with our engagement terms and any applicable NDAs.
2. How We Use Information
We use collected information to:
- Deliver requested resources, briefings, or demo sessions.
- Personalise recommendations across arbitration modules and analytics.
- Provide client support, onboarding, and security notifications.
- Comply with legal obligations and enforce our platform policies.
3. Legal Basis
For visitors based in the EEA or UK, we rely on legitimate interest to provide
analytics and intelligence communications, and consent for any optional newsletters. We may also process
data to perform contractual obligations or comply with legal duties.
4. How We Share Information
We do not sell personal data. We share information only with:
- Trusted service providers supporting secure hosting, analytics, or communications.
- Professional advisors (law firms, auditors) under confidentiality obligations.
- Authorities when required by law or to protect our legal rights.
5. Data Security and Retention
We employ encryption in transit, role-based access controls, and quarterly
security reviews. Personal information is retained only as long as necessary for the purposes outlined
above, or to comply with legal requirements.
6. International Transfers
As a global platform, we may transfer information to jurisdictions with different
data protection regimes. We ensure adequate safeguards, including standard contractual clauses and data
processing agreements, before transferring personal data.
7. Your Rights
Depending on your location, you may request access, correction, deletion,
objection, or portability of your personal data. Submit requests via our Contact
page. We respond within one calendar month.
8. Updates
We may revise this policy to reflect regulatory changes or new product
capabilities. Updated versions will appear on this page with a revised effective date.
9. Contact
For privacy questions or to exercise your rights, reach our Data Protection
Officer at contact.html.